Warranty & Care

Warranty

At Aurleone, we take great pride in the quality and craftsmanship of our products. To ensure your investment stays as stunning as the day you received it, we offer a Lifetime Warranty on all our 24k gold plating.

What Does the Warranty Cover?

Any defects in the 24k gold plating due to manufacturing flaws.
Issues that arise under normal usage conditions.

What the Warranty Does Not Cover:

Damage caused by mishandling or improper use (e.g., exposure to harsh chemicals, abrasives, or excessive physical stress).
Accidental damage, such as drops, scratches, or exposure to extreme temperatures.

How to Claim Your Warranty:

Contact our customer support team with details of the issue.
Provide proof of purchase and photos of the damage for evaluation.

Care Instructions

To maintain the brilliance and integrity of your Aurleone luxury item, we recommend the following care tips:

Avoid Harsh Chemicals
Keep your product away from perfumes, lotions, and cleaning products that could affect the gold or diamonds.
Handle with Care
Avoid drops or any physical impact that may cause scratches or damage.
Cleaning
Clean gently with a soft, lint-free cloth. Avoid using abrasive materials.
Storage
Store your product in the protective box provided, away from other jewelry or hard surfaces that might cause scratches.

Warranty Implications

Notice to Customers: Customizing your iPhone with Aurleone involves modifications such as gold plating, custom emblems, or other aesthetic enhancements. These customizations may void Apple’s original warranty for the device. While the functional integrity of the device is maintained during the customization process, any issues related to the modifications made by Aurleone will not be covered by Apple.

Aurleone Warranty Policy: To ensure customer satisfaction, Aurleone offers a lifetime warranty on the 24K gold plating and craftsmanship. However, this warranty does not cover:

Damage caused by mishandling or improper care by the customer.
Functional issues unrelated to the customization, such as hardware or software defects.

By proceeding with the customization, customers acknowledge and accept these terms.